Is Twickets Legit? Safety, Fees and How It Works

The short answer: yes, Twickets is legit. It’s a UK fan-to-fan resale site run by Twickets Limited, a company registered at Companies House since 2013. Tickets can’t be listed above face value plus the original booking fee, and every listing is checked by hand before it goes live. It has 4.8 stars on Trustpilot from more than 9,000 reviews.

The catch isn’t safety. It’s that good tickets go in seconds, buyers pay a booking fee, and on the biggest shows there often isn’t anything there at all. Here’s how it all works, and what to do when Twickets comes up empty.

What is Twickets?

Twickets is a resale site for fans who can’t go to sell their tickets to fans who can, at face value or less. It was set up by the team behind the digital agency Future Platforms, and it works with artists and venues as an official resale partner. The Roundhouse in London, for example, names Twickets as its “official fan-to-fan resale partner”.

Unlike the big marketplaces, Twickets isn’t a place to make a profit. A seller can ask for no more than face value plus any per-ticket booking fee they paid, and that fee can’t be more than 15% of face value.

How does Twickets work?

Buying:

It’s first come, first served on most listings. When you hit Buy, the tickets are held for you for 10 minutes while you pay.
You buy the whole listing. If someone lists four tickets, you can’t buy two of them.
Delivery depends on the ticket. E-tickets are uploaded to Twickets, paper tickets come by post, and some sellers offer meet at the venue or Drop and Collect in Soho.
Mobile tickets are transferred by the seller through the original ticket site, like Ticketmaster or AXS. The transfer doesn’t happen on Twickets itself, so it only works if that ticket site allows transfers for the show.

Selling: listing is free for most events. Twickets checks each listing before it goes up, and sellers paid by bank transfer get their money 5 to 8 working days after the event.

Does Twickets charge a fee?

Yes, buyers pay one:

Booking fee: 10% to 15% of face value, on top of the ticket price.
Delivery: only for paper tickets. Special Delivery is £9.95, 1st Class Signed is £3.80, and Drop and Collect is £2.50 per order. Meet at the venue is free.
Sellers: no Twickets fee for most events, though Twickets says certain partner events are different. If you’re paid by PayPal, PayPal takes its usual 2.9% plus 30p.

So you’ll usually pay a little more than the price printed on the ticket: the seller can include the booking fee they paid, and Twickets adds its own.

How do you pay on Twickets? Can you use it without PayPal?

Payments go through PayPal, but you don’t need a PayPal account. You can pay by card through PayPal’s checkout, and if something goes wrong, disputes go through PayPal too.

Is your ticket protected?

Mostly, yes. Twickets says that if your tickets aren’t as described, you’re covered. Here’s what that means in practice:

Seller never sends the tickets? Raise a dispute through your PayPal account straight away.
Turned away at the door? Ask the venue for a “turned away” notice, then contact Twickets to start a claim.
Show cancelled? The seller refunds you, but Twickets doesn’t refund its own booking fee.
Lost in the post? The seller claims from Royal Mail rather than refunding you.
Changed your mind? You can’t cancel a purchase.

Twickets is upfront that it “cannot fully guarantee the intentions of sellers”, which is why the checks and the PayPal route matter.

Why do Twickets tickets vanish in seconds?

Because everyone sees them at the same time:

Alerts go out to everyone at once. Twickets says the first person to hit Buy gets the hold.
You can set up to 10 alerts, each for a specific date, by email and app notification. Some high-demand events don’t allow alerts at all.
Auto Buy and Fan Priority come first on some shows. On events that use them, matching tickets go to a random draw before any alert is sent.

That’s why fans on big shows often feel like they never see a single ticket.

What can’t you buy or sell on Twickets?

Men’s professional football tickets.
Tickets that need ID to match the name on entry, unless the seller goes with the buyer.
Open-date vouchers, and tickets with payment-plan instalments still owed.
Tickets the seller doesn’t have yet, except at some partner events.
Screenshots or copies of tickets.

What do Twickets reviews say?

The numbers are strong. When we checked on 3 November 2026:

Trustpilot: 4.8 out of 5 (“Excellent”) from 9,026 reviews.
App Store (UK): 4.7 from about 7,100 ratings.
Google Play: 4.6 from about 1,700 reviews.

Twickets vs official resale

Twickets isn’t the only safe place to buy a resale ticket. The ticket sites run their own resale too:

Ticketmaster UK: fans can only resell for what they paid, and you get a brand new ticket. See how Ticketmaster resale works in the UK.
AXS Official Resale: used at The O2 and OVO Arena Wembley, capped at 10% over what the seller paid. See how AXS resale works.

If a show is sold out, it’s worth watching both: some fans list on Twickets, others resell straight back through the official seller.

What to do when Twickets has nothing

This is where most fans get stuck. On a sold-out show, the official seller’s own resale and returned tickets can turn up when Twickets has nothing. You just have to be watching when they do.

That’s what TicketRobin does. Pick your show and we watch the official seller, resale included, then send you an alert when tickets that match your price appear. You buy on the seller’s own site. We don’t sell tickets, and we don’t hold them.

Your first Basic tracker is free and checks once an hour.
Fast checks every five minutes, and Instant checks every few seconds.
Twickets alerts are coming soon too.

Comparing alert tools? See how TicketRobin compares with page monitors like Visualping.

Set up a free ticket alert ->

Questions fans ask

Is Twickets legit? Yes. Twickets Limited is a UK company registered since 2013. Prices are capped at face value plus the original booking fee, and listings are checked by hand.

Is Twickets safe to buy from? Yes, for most fans. Payments go through PayPal, and you’re covered if your tickets aren’t as described. Raise any problem quickly.

Does Twickets charge a fee? Buyers pay a booking fee of 10% to 15% of face value, plus delivery for paper tickets. Selling is free for most events.

Can I use Twickets without PayPal? Yes. You can pay by card through PayPal’s checkout without a PayPal account.

How long does Twickets hold tickets? 10 minutes from when you hit Buy, while you pay.

Why can I never get tickets on Twickets? Alerts go to everyone at once, and on some big shows tickets go to a random draw first. Watching the official seller’s resale too gives you more chances.

Where these facts come from: Twickets’ help centre on who runs Twickets, the price cap, booking fees, buyer fees, seller fees, first come, first served, checkout holds, mobile tickets, paying, the guarantee, cancelled events, alerts, Auto Buy and football tickets; Companies House; Trustpilot; the App Store and Google Play; and the Roundhouse.